BOOKING TERMS AND CONDITIONS: HOTEL

Bookings made by our users via our website ("Website") are governed by the terms and conditions ("Terms and Conditions") described below. Booking services ("Service(s)") via www.hotelhaciendadeabajo.com implies the user's full and unreserved acceptance of the following Terms and Conditions. These Terms and Conditions do not cover the booking of our services by third parties other than the Website.

Please read these Terms and Conditions carefully before making a booking on our Website. If you do not accept these Terms and Conditions, you will not be able to make a booking.

1. Possibility of modifying these Terms and Conditions and the services available

HACIENDA DE ABAJO, S. L. may at any time modify the Terms and Conditions or deals published on its website (rates, products, promotions and other commercial or service-related conditions). However, in no case will the bookings already made by our users be affected by these modifications.

 

2. How can I book on the website?

You can book our services by following the booking procedure described in this section. When you book our services, you accept that communications with HACIENDA DE ABAJO, S. L. are mainly by electronic means.

To make a booking on our website, you simply have to follow these steps:

1. Select the date, number of rooms, number of guests and, if available, the promo code.
2. Then select the desired room.
3. Fill in the form with your personal information, including your credit card details.
4. To complete the booking with HACIENDA DE ABAJO, S. L., you have to accept the booking terms and conditions, the legal notice, the privacy policy and our cookie policy.
5. The booking will be guaranteed once you receive the confirmation with all the details of the services requested. This confirmation must be shown upon arrival at the hotel.

 

3. Price of services

The price indicated at all times next to our services includes additional taxes. If there is a misprint in any of the prices shown and if you have booked on the basis of this error, we will notify you of this incident immediately and you will have the right to cancel your booking at no cost whatsoever.

 

4. Payments

At the time of booking and confirmation, you must provide your credit card details as a guarantee. Your booking will be fully guaranteed when you receive confirmation by email.

Standard rate The total amount of the booking will be charged upon arrival.

The hotel may pre-authorise your credit card to ensure that it is valid. If the card is not valid, the booking will be cancelled once 48 hours have elapsed.

Non-refundable rate

With this special rate, the total amount of the stay may be charged at any time to the credit card provided. In the event of cancellation, this amount will not be refunded.

 

5. Cancellation

The booking may be cancelled up to 48 hours before check-in.

If the booking is cancelled less than 48 hours in advance or in the event of a no-show, the hotel will charge the amount corresponding to two nights.

Non-refundable rate

This rate does not allow modifications or cancellations.

 

6. Travel insurance

We recommend taking out a good travel insurance policy that covers incidents such as medical attention, lost luggage, etc.

 

7. Passport and Visas

All guests (children included) must have their personal and family documents in order, whether passport or ID card, according to the laws of the country or countries visited. Guests will also be required to have all their relevant travel documents in order, such as visas, passports and vaccination certificates. If they are denied entry to Spain for not having the required documents, or for having problems with the required documents, or for not being the titleholder of said documents, HACIENDA DE ABAJO, S. L. disclaims all liability, with the guest being liable for any expenses which may arise in such cases. All guests, and especially non-EU guests, are also reminded that they before starting their trip they must make sure that they have complied with all applicable visa rules and requirements in order to enter the countries which they wish to visit. Under-18s must have written permission signed by their parents or guardians in case it is required by any authority.

 

8. Commitment to quality with our guests

HACIENDA DE ABAJO, S. L. is proud to have a team that will help you in the most personalised way possible. Our goal is to satisfy our guests with our products and achieve the highest possible quality standards. You can email us on info@hotelhaciendadeabajo.com

 

9. Data Protection Policy

You can check our data protection policy on the following link "privacy policy"

 

10. Online conflict resolution platform

In compliance with the obligation of information to consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution for Consumer Disputes, HACIENDA DE ABAJO, S. L. hereby informs you that the European Commission provides an online dispute resolution platform available on the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you lodge complaints in order to reach an out-of-court solution, if you reside in the EU.

 

11. Applicable legislation and competent courts

Contracts for the purchase of products via our website and any disputes or claims arising therefrom or which refer to their purpose or performance (including extra-contractual cases or claims) will be governed by Spanish law.

The user renounces their jurisdiction and explicitly submits to the jurisdiction of the courts of Santa Cruz de Tenerife.

 

BOOKING TERMS AND CONDITIONS: RESTAURANT

 

Bookings made by our users via our website ("Website") are governed by the terms and conditions ("Terms and Conditions") described below. Booking services ("Service(s)") via www.hotelhaciendadeabajo.com implies the user's full and unreserved acceptance of the following Terms and Conditions. These Terms and Conditions do not cover the booking of our services by third parties other than the Website.

Please read these Terms and Conditions carefully before making a booking on our Website. If you do not accept these Terms and Conditions, you will not be able to make a booking.

 

1. Possibility of modifying these Terms and Conditions and the services available

HACIENDA DE ABAJO, S. L. may at any time modify the Terms and Conditions or deals published on its website (rates, products, promotions and other commercial or service-related conditions). However, in no case will the bookings already made by our users be affected by these modifications.

 

2. How can I book on the website?

You can book our services by following the booking procedure described in this section. When you book our services, you accept that communications with HACIENDA DE ABAJO, S. L. are mainly by electronic means.

To make a booking on our website, you simply have to follow these steps:

1. Enter your first and last name, the number of guests, the date and time, your email and your phone number.
2. Please make any special requests in the comments section and enter the Captcha code.
3. To complete the booking with HACIENDA DE ABAJO, S. L., you have to accept the booking terms and conditions, the legal notice, the privacy policy and our cookie policy.
4. The booking will be guaranteed once you receive the confirmation with all the details of the services requested.

 

3. Price of services

The price indicated at all times next to our services includes additional taxes. If there is a misprint in any of the prices shown and if you have booked on the basis of this error, we will notify you of this incident immediately and you will have the right to cancel your booking at no cost whatsoever.

 

4. Commitment to quality with our guests

HACIENDA DE ABAJO, S. L. is proud to have a team that will help you in the most personalised way possible. Our goal is to satisfy our guests with our products and achieve the highest possible quality standards. You can email us on info@hotelhaciendadeabajo.com

 

5. Data Protection Policy

You can check our data protection policy on the following link "privacy policy"

 

6. Online conflict resolution platform

In compliance with the obligation of information to consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution for Consumer Disputes, HACIENDA DE ABAJO, S. L. hereby informs you that the European Commission provides an online dispute resolution platform available on the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you lodge complaints in order to reach an out-of-court solution, if you reside in the EU.

 

7. Applicable legislation and competent courts

Contracts for the purchase of products via our website and any disputes or claims arising therefrom or which refer to their purpose or performance (including extra-contractual cases or claims) will be governed by Spanish law.

The user renounces their jurisdiction and explicitly submits to the jurisdiction of the courts of Santa Cruz de Tenerife.