Legal Notice

Booking form

Legal Notice

Hotel Hacienda de Abajo

1. OBJECT AND ACCEPTANCE

This legal notice governs the use of the website: www.hotelhaciendadeabajo.com

The website www.hotelhaciendadeabajo.com provides services with the primary aim of allowing contact between users and the entity, either to get in touch with us, respond to their request, manage their claim, or exercise their data protection rights.

Browsing the page www.hotelhaciendadeabajo.com grants the condition of user and implies full and unreserved acceptance of each and every provision included in this Legal Notice, which may be subject to change.

The user undertakes to make proper use of the website in accordance with the law, good faith, public order, traffic customs, and this Legal Notice. The User shall be liable to HACIENDA DE ABAJO, S.L. and third parties for any damages that may arise from the breach of such obligation.

2. OWNERSHIP OF THE WEBSITE AND IDENTIFICATION OF THE INFORMATION SOCIETY SERVICE PROVIDER

In order to comply with the general information principle required by Article 10 of Law 34/2002, of July 11, on information society services and electronic commerce, we inform our users that this website belongs to HACIENDA DE ABAJO, S.L., with CIF B38852349, registered in the Commercial Registry of Tenerife on sheet IP 2182, Folio 15, of volume 50, Section 8.

Address:

MIGUEL DE UNAMUNO,11 38770 - TAZACORTE

Email:

info@hotelhaciendadeabajo.com

Phone:

922406000

Website hosted by:

OVH HISPANO SL

3. GENERAL CONDITIONS OF ACCESS AND USE

The website and its services are freely and openly accessible, although the use of certain areas or services is subject to the completion of data collection forms. Only persons over 18 years of age may provide data through our website, and children under 14 years old may not do so without the consent of their parents or guardians.

The User guarantees the authenticity and timeliness of all data communicated to HACIENDA DE ABAJO, S.L. and shall be solely responsible for any false or inaccurate statements made. www.hotelhaciendadeabajo.com has the following types of users:

• Users who have not contacted HACIENDA DE ABAJO, S.L. but whose data is collected: Data provided by cookies.

• Users who provide data through any of the available forms: The personal data requested by HACIENDA DE ABAJO, S.L. includes the name and email address and any other information provided by the user when filling out the forms.

3.1 Rules and prohibitions for users of our services

The User expressly agrees to make appropriate use of the content and services offered and not to use them to:

  •  Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, supportive of terrorism or, in general, contrary to the law or public order.
  •  Introduce computer viruses or carry out actions likely to alter, damage, interrupt, or cause errors or damage to electronic documents, data, or physical and logical systems of HACIENDA DE ABAJO, S.L. or third parties; as well as obstruct the access of other Users to the website and its services.
  •  Attempt to access restricted areas of the computer systems of HACIENDA DE ABAJO, S.L. or third parties and, if applicable, extract information.
  •  Violate intellectual or industrial property rights, as well as the confidentiality of information belonging to HACIENDA DE ABAJO, S.L. or third parties.
  •  Impersonate another User, public authorities, or a third party.
  •  Reproduce, copy, distribute, make available, or otherwise publicly communicate, transform, or modify the Content, unless authorized by the holder of the corresponding rights or legally permitted.
  •  Collect data for advertising purposes and send advertising of any kind and communications for sales purposes or others of a commercial nature without prior request or consent.

3.2. Procedure in case of unlawful activities

In the event that any user or third party considers that there are facts or circumstances indicating the unlawful use of any content and/or the performance of any activity on the websites included or accessible through the website, they must send a notification to HACIENDA DE ABAJO, S.L. duly identifying themselves, specifying the alleged infringements, and expressly declaring under their responsibility that the information provided in the notification is accurate.

4. PRIVACY POLICY

The user may consult how HACIENDA DE ABAJO, S.L. uses their data and the security measures implemented at the following link: "Privacy Policy".

5. COOKIE POLICY

HACIENDA DE ABAJO, S.L. installs cookies on the user's computer. To learn more about the cookies on our website, please visit the following link: "Cookie Policy".

6. NOTIFICATIONS

All notifications and communications between users and HACIENDA DE ABAJO, S.L. shall be considered effective, for all purposes, when made by postal mail, email, or telephone communication. Users must address HACIENDA DE ABAJO, S.L. through:

  • Sending by postal mail to the following address: HACIENDA DE ABAJO, S.L. – MIGUEL DE UNAMUNO,11 38770 - TAZACORTE.
  • Sending by email to the following address: info@hotelhaciendadeabajo.com

7. INDUSTRIAL AND INTELLECTUAL PROPERTY

All contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose ownership belongs to HACIENDA DE ABAJO, S.L., and none of the exploitation rights over them are understood to be transferred to the User beyond what is strictly necessary for the correct use of the website.

In short, users accessing this website may view the contents and, if applicable, make authorized private copies provided that the reproduced elements are not subsequently transferred to third parties, nor installed on servers connected to networks, nor subject to any type of exploitation, and only and exclusively while the service is in effect.

Likewise, all trademarks, trade names, or distinctive signs of any kind that appear on the website are owned by HACIENDA DE ABAJO, S.L., and it shall not be understood that the use or access to it grants the User any rights over them.

The distribution, modification, transfer, or public communication of the contents and any other act not expressly authorized by HACIENDA DE ABAJO, S.L. is prohibited. In case of non-compliance, HACIENDA DE ABAJO, S.L. will take appropriate legal action.

8. DISCLAIMER AND MODIFICATION OF THIS LEGAL NOTICE

The website OVH HISPANO SL uses information security techniques such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and ensuring their confidentiality.

The information disseminated on this website is provided solely for informational purposes. HACIENDA DE ABAJO, S.L. reserves the right to remove or suspend its dissemination, in whole or in part, and to modify the structure and content of this website without prior notice, including the possibility of limiting or denying access to such information. HACIENDA DE ABAJO, S.L. attempts to maintain the quality and currency of this information and to avoid and minimize possible errors, but HACIENDA DE ABAJO, S.L. shall not be liable for damages caused by decisions made based on the disseminated information; nor for inaccuracies, omissions, or errors contained therein; nor for issues arising from the use of this website or another externally connected site; nor for damages to the user's software or hardware resulting from accessing this website.

Users expressly accept that HACIENDA DE ABAJO, S.L. shall not be responsible for unauthorized access or alteration of their transmissions or data, any material or data sent or received or not sent or received, or any transaction conducted through its website.

HACIENDA DE ABAJO, S.L. reserves the right to unilaterally modify this legal notice without prior notice under the terms and conditions it deems appropriate, with the sole obligation to inform the user of the changes made through OVH HISPANO SL.

9. PARTIAL INVALIDITY

If any of the clauses herein are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, unaffected by such declaration of invalidity.

10. APPLICABLE LAW AND COMPETENT COURTS

This website is governed by the provisions of Spanish legislation and applicable European regulations.

Any dispute arising or related to the use of the website or related products shall be submitted to the non-exclusive jurisdiction of the Spanish courts in the province of Santa Cruz de Tenerife.

If the user is a final consumer, nothing in this clause shall affect the rights granted to them by current legislation, allowing them to file a claim to assert their rights in relation to these Conditions before the courts corresponding to their domicile.

Important: Information regarding your reservation and travel options to La Palma - Jet2holidays

Dear Guest,

We are contacting you regarding your upcoming reservation at our hotel in La Palma.

Please be advised that the tour operator and airline Jet2holidays / Jet2.com has taken the decision to cancel all flight operations and holiday packages to La Palma from November onwards, completely ceasing operations on the island from that date. We understand that the cancellation of your flights and bookings by the company may cause uncertainty regarding your travel plans, and we would like to offer you our full support and peace of mind.

Maintain your stay with us at the same rate
If you decide to arrange alternative transport and wish to keep your travel plans, we commit to honoring the exact same rate and hotel conditions agreed upon in your original booking. We would like to assure you that our accommodation and the island remain fully operational and ready to welcome you with the highest standard of service.

To ensure that these same conditions are maintained and to manage your stay directly, please write to us directly at our reservations email: reservas@hotelhaciendadeabajo.com.

Transport alternatives to reach La Palma

To help you organize your journey independently and conveniently, here are the best available travel connections:

1. By Air (Connecting via Tenerife or Madrid)

  • Direct flights to Tenerife: You can fly from your country of origin directly to either of the two international airports on the island of Tenerife (Tenerife North - TFN or Tenerife South - TFS).
  • Layover in Madrid (MAD): Another very convenient option is to fly to Madrid-Barajas and take a direct or connecting flight to La Palma (SPC) from there.
  • Inter-island connections with Binter: For the final leg to La Palma from Tenerife (or Gran Canaria), we highly recommend flying with Binter Canarias. As the main inter-island airline, they operate a modern fleet of ATR 72 aircraft and offer excellent onboard service.
  • Frequencies: Binter operates connections almost hourly between Tenerife North and La Palma (flight duration is approximately 30 minutes).
  • Typical schedule: Daily flights run from as early as 07:00 until late evening connections after 22:00.

2. By Sea (Ferry from Tenerife)
If your flight arrives at Tenerife South, taking the ferry is a very practical, quick option that allows you to travel without baggage restrictions.

  • Departure port: Port of Los Cristianos (Tenerife South).
  • Arrival port: Santa Cruz de La Palma (approx. 2h 30m crossing time).
  • Ferry operators and typical schedules:
  • Fred. Olsen Express: Daily fast ferry service, usually departing at 08:30 and 19:00 / 19:30.
  • Naviera Armas / Balearia: Daily departures in the morning (approx. 08:00) and evening (approx. 18:30 / 19:30).

How to proceed
We remain at your complete disposal to help adjust your stay details or advise you on transfers if needed. Please remember to send us an email at reservas@hotelhaciendadeabajo.com to confirm that you wish to maintain your accommodation booking and secure your room at the same rate.

Thank you in advance for your trust, and we look forward to welcoming you very soon to La Palma.

Warm regards,

Alejandro Rodríguez

Director